Returns & Exchanges
Return and Exchange Policy
If you encounter product issues, such as manufacturing defects or damaged items, email us at shoppalmie@gmail.com (include your name and order number) and we'll arrange a replacement if your item has a defect within 30 days of purchase.
Manufacturing Defects vs. Damage from Use
We'll replace items with manufacturing defects within 30 days, including:
- Faulty clasps or hardware that break immediately
- Beads falling off due to defective wire or stringing
- Items that arrive damaged or broken
The following are NOT covered as defects:
- Breakage from dropping your phone or pulling/yanking the wristlet
- Water damage or exposure to harsh chemicals
- Normal wear and tear from regular use
- Damage from misuse or rough handling
Our wristlets are handcrafted with crystal beads, freshwater pearls, and natural stones on .024 wire. While durable for everyday wear, they're delicate accessories that need to be handled with care!
How Do I Return?
Please contact us via email at shoppalmie@gmail.com and include your order number so we can quickly locate you.
Follow the instructions in the email you will receive.
Once your request is approved, you will get a confirmation email with your return label.
Please note: Customers are responsible for return shipping, unless the items are defective, damaged, or if you've received incorrect items. A $5.00-$10.00 shipping fee will be deducted from their refund, depending on the package size.
What Items Are Returnable?
- Within 14 days from the date of purchase
- In unused and resellable condition
- In the original packaging
Have everything shipped within 14 days of your delivery date and we'll process your return to the original payment method. Returns shipped beyond the 14 day window will receive their refund in the form of store credit.
What Items Are Non-Refundable?
The following items cannot be returned:
- Gift cards
- Site wide sale items
- Discounted items (if applicable)
- All sale items are final sale, and not returnable or exchangeable
- Shipping and return shipping costs cannot be refunded
- All customized products (such as special orders or personalized items)
Please ensure that all products retain their original state, as used or marked items may not be eligible for a refund in most circumstances.
Returns sent back to us without mutual communication beforehand can't be accepted.
We are not able to accept returns outside of the USA.
We are not liable for refunding product or shipping it back to the customer if it is not postmarked within 14 days of the purchase date, if the product is not in new and unused condition including original packaging, or if it is a final sale item.
An item is not returned in its original condition: has been worn, scratched, damaged or is not in its original packaging.
If the item is returned outside of the time frame stated above.
No cancellation of orders that are pre-order or sale items.
The Item I Received Is Damaged!
If the purchased product is damaged or an item is missing, reach out to us within 7 days of the delivered date, and we will replace it for you.
Can the Items Be Exchanged?
We allow the exchange of purchased items for selectable variants within two weeks from the date of delivery. Once the exchange request is approved, the fastest way to exchange is to place a new order for the correct item, and email us your new order number. You will be refunded once we receive your return.
What Are the Refund Options?
The following refund options are supported:
- Refund to the original payment method
- Refund to store credit (if applicable)
Can I Cancel My Order?
Orders can be cancelled within 12 hours of purchase.
Orders containing final sale items are exempt from cancellation.
Return to Sender Orders
In the event of an order being returned to our warehouse due to an insufficient address, our Customer Service team will reach out to you to coordinate re-delivery. Customers who choose to return or reject an order and indicate it as 'Return to Sender' will have the $5 shipping fee deducted from their refund.
How Do I Ship Back the Items?
Please contact us via email at shoppalmie@gmail.com and include your order number so we can quickly locate you. We will then send you a return label.
Please note we do not cover returns postage.
How Soon Will I Get My Refund?
Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5-7 working days after approval.